Somewhere along the way, marketing stopped being creative and started becoming operational.
The marketing industry has responded to this complexity in the only way it knew how.
It built more tools.
Every year brings another platform promising to make social media easier. Better scheduling. Smarter automation. More intelligent analytics. AI-generated content. Performance dashboards. Workflow builders. Approval systems. Content calendars.
Each solves a small part of the problem.
Together, they create another one.
Because software still expects someone to drive it.
Someone has to decide what to say, when to say it, where to publish it, how to respond and what to do next. The dashboards may become more sophisticated, but the responsibility never really changes. It simply moves from one screen to another.
The technology becomes more capable.
The business owner becomes more overwhelmed.
That never felt like progress to us.

